Director, OpsIT – Business Analysis, APAC Region
ABOUT THE OPERATIONS IT TEAM
Operations IT is a global IT capability supporting the Global Operations organisation. We business partner with Operations capability areas: Pharmaceutical Technology Development, Manufacturing & Global Engineering, Quality Control, Sustainability, Supply Chain, Logistics and Global External Sourcing and Procurement. We operate out of Operations hubs sites including in the UK, Sweden, US, and China; and out of our Global Technology Centres in India and Mexico.
Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.
It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.
THIS IS WHAT YOU’LL DO
The Senior Business Analyst role provides a unique opportunity to play a critical role in helping to transform the business through analyzing complex business and system opportunities. These agile resources help bridge the gap between the business and other IT teams in our organization to improve efficiency. They proactively seek out opportunities to enhance and improve processes and technology solutions in line with strategic goals, ensuring that the solutions delivered to the business are efficient and effective, meeting the customer experience expectations.
The Senior Business Analyst is responsible for maintaining a deep understanding of the business in multiple functional areas, as well as understanding the application landscape and capabilities. They are responsible for analyzing the business process, leading process and technical discussions, facilitating solution definition, and successfully integrating business processes, roles and technology to ensure business objectives are met. In addition to identifying new solutions, the Senior Business Analyst will proactively find ways to improve current processes/solutions, ensuring they are fully optimized and scalable.
The role will partner with Sr. Business Partners/Business Partners to ensure the quality of business cases, oversee business process design and ensure that proposed solutions meet established AstraZeneca quality and compliance standards, and customer experience needs.
The Senior Business Analyst operates with a high level of interactive communication to set clear direction for others, demonstrating high levels of inclusion and cultural sensitivity. In addition, the Senior Business Analyst will lead and mentor other Business Analysts to develop their skills, drive consistent ways of working across our organization and share best practices in relevant communities of practice.
Typical Accountabilities:
The Senior Business Analyst expected to perform at an Advanced level in the following:
Team management - lead APAC business ananalyst team, drive process continuous improvement and digital transformation for APAC manufacturing sites
Business Needs Identification - Operates with a level of expertise in assessing and defining business need and areas for improvement. Proactively seeks out opportunities to enhance and improve in line with strategic goals. Actively monitors and identifies capability gaps and proposes potential solutions through research internally and externally.
Business Analysis Planning - Determines appropriate analysis & delivery approach (Waterfall or Agile) to a piece of work depending on its complexity, level of risk, known assumptions, constraints and dependencies. Strong at planning and managing their own and other team member’s activities to meet deliverables and deadlines. Accountable for performance and quality of analytical work delivered, both their own and the work of others.
Stakeholder Analysis & Change - Effectively identifies stakeholders from all areas of the business, and actively builds and maintains relationships according to individual stakeholder needs, including influencing AstraZeneca executives. Contributes to or drives communication plans and change management for project and stakeholders.
Requirements Analysis and Design Definition - Responsible and accountable for requirements management plans including elicitation, approvals, processes, RAID and scope impacts. Identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process Design. Closely partners with the Architecture team, ensuring the technical solution will deliver the agreed business benefits and fits with AZ IT strategy and standards.
Business Case Definition - Shapes and defines the business case, producing detailed business justification for investment including ROI and benefits realization.
Solution Evaluation - Highly proficient in analyzing and assessing solution proposals and able to articulate supporting reasoning. i.e. assessing business readiness, maximizing value vs. spend.
Oversee, drive and approve plans for projects, including activities, resources, costs, roles, responsibilities and quality as defined in the IT Project Management Methodology (ADF).
Manage and coordinate project budgets, forecasts, tasks, schedules, risks, change management, and status to support effective decisions and project reporting to stakeholders and review boards.
Manage relationships with senior business stakeholders to ensure the effective capturing of business requirements and commitment to project objectives. Responsible for steering / stakeholder meetings, communication of status, issues, risks.
Works collaboratively with:
Business Stakeholders to ensure the effective capturing of business requirements , that solutions fulfil their future strategic needs and challenges, and commitment to project objectives
Business Partners to develop and maintain the business relationship, support business process change and act as point of contact for application development
Process owners to identify and devise solutions that optimize business process performance, capability and competitiveness
IT Architecture, Delivery and Support to ensure clear understanding of requirements and effective testing so that the solutions delivered to the business are efficient and effective, meeting the customer experience expectations.
Internal and External Suppliers to ensure delivery of agreed products and services while ensuring adherence to AZ project delivery standards
Education, Qualifications and Experience
• Essential:
Proven experience of successfully deploying a variety of business analysis tools/techniques to enable business change
Proven experience of working with complex integrated systems, using creative and strategic thinking to deliver exceptional results
Strong engagement, communication and stakeholder management skills, including excellent presentation and influencing skills
Experience of working in a regulated environment
Experience of virtual collaboration to lead, shape and develop innovative solutions
Experience of mentoring, coaching or developing others
Experience of working with and managing third party suppliers/vendors
• Desirable
Lean production or Lean Leadership
Pharmaceutical business awareness/business domain knowledge
Cross industry business awareness/business domain knowledge
Degree in relevant discipline or formal certification in business analysis practice
Project Management certifications
Knowledge of Industry 4.0/5.0 digital technologies
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
